Privacy Policy

Beachwood Boutique Hotel respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, who we may share it with, and the choices you have. It is written in simple, practical language for guests, diners, competition entrants and website visitors.

This Privacy Policy is intended to explain how we handle personal information. It should not be treated as formal legal advice.

Business name: Beach Wood Boutique Hotel & Resort

Public display name: Beachwood Boutique Hotel

Website: https://www.beachwoodhotel.co.za

Email: reception@beachwoodhotel.co.za

Phone: +27 32 946 1585

Address: 49 Compensation Beach Rd, Ballito, 4420, South Africa

Location: Ballito, KwaZulu-Natal, South Africa

We may collect personal information such as your name and surname, email address, phone number, ID or verification details where needed for competitions or bookings, booking and stay details, check-in and check-out information, restaurant enquiry details, competition entry details, message contents, marketing consent or preferences, website usage information, device and browser information, IP address, cookies and analytics data.

We only aim to collect information that is reasonably needed for the booking, enquiry, competition, communication, service or website activity involved.

We may collect information when you use website forms, booking enquiries, contact forms, restaurant enquiries, competition or giveaway forms, and admin-managed submissions.

We may also collect information when you communicate with us by email, phone, WhatsApp or social media, and through cookies, website analytics tools, Meta Pixel or similar tracking technologies.

We use personal information to respond to enquiries, manage accommodation bookings, handle restaurant or Skippies enquiries, manage competitions or promotional campaigns, contact winners where applicable, provide customer support, send marketing updates where consent is given, improve the website and services, prevent fraud or misuse, and comply with legal obligations.

Beachwood Boutique Hotel aims to process personal information lawfully, fairly, transparently, and only for legitimate business purposes under South Africa’s Protection of Personal Information Act.

Information is only collected where needed, used for the reason it was collected, and protected through reasonable security steps.

You may request access, correction or deletion of your personal information where legally allowed.

Booking-related information may be used to confirm availability, manage reservations, communicate about stays, record check-in and check-out details, handle special requests, and support guest service.

This helps Beach Wood Boutique Hotel & Resort provide a reliable and personal hospitality experience before, during and after your stay.

Restaurant enquiry information may be used to respond to restaurant enquiries, manage table or event-related requests, and communicate about menus, specials and dining experiences where consent is given.

This includes enquiries connected to Skippies Restaurant & Bar at Beach Wood Boutique Hotel & Resort.

If you enter a competition or giveaway, including Father’s Day or other promotional campaigns, Beachwood may collect your name, email address, phone number, ID or verification details where required, entry type, dining or booking details, and consent confirmations.

We use this information to verify entries, prevent duplicate entries, contact winners, manage the competition fairly, and send marketing only where consent has been given.

You may choose to opt in to marketing communication from Beachwood Boutique Hotel. If you do, we may send relevant updates, offers, dining news, accommodation information or promotional messages.

You may unsubscribe or ask us to stop sending marketing messages at any time. Beachwood does not sell personal information, and marketing consent can be withdrawn.

The website may use cookies, analytics tools, Meta Pixel or similar technologies to understand website performance and improve advertising.

Cookies help improve the user experience and help us understand how visitors use the website. You can disable cookies in your browser settings, but some website features may not work as expected if cookies are disabled.

Beachwood may share personal information with trusted service providers only where needed to operate the website, manage guest services, respond to customers, process bookings or meet legal requirements.

Examples include booking systems, payment providers where applicable, email or CRM systems, website hosting providers, analytics and advertising platforms, and legal or accounting service providers where required.

Beachwood does not sell personal information.

If online payments are used, payment information is processed by secure third party payment providers.

Beachwood does not store full card details unless a secure payment provider specifically supports this and it is necessary for the payment service.

Beachwood takes reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

No website or online service can guarantee absolute security, but we use practical measures to help keep personal information protected.

Personal information is kept only as long as reasonably needed for bookings, customer service, competition administration, legal obligations, accounting records and legitimate business purposes.

When information is no longer needed, we aim to delete it, anonymise it, or retain it securely only where there is a valid reason to do so.

You may request access to your personal information, correction of inaccurate information, deletion where legally allowed, withdrawal of marketing consent, or objection to certain processing.

We may need to verify your identity before responding to a privacy-related request.

The website is not intended to collect personal information from children without appropriate consent.

If you believe a child has provided personal information without the required consent, please contact us so we can review the matter.

The website may link to external websites, platforms or services.

Beachwood is not responsible for those websites’ privacy practices, content or security. Please review their privacy policies before sharing personal information with them.

Beachwood may update this Privacy Policy from time to time.

The latest version will appear on this page, and the last updated date will be shown below.

For privacy questions or requests, contact:

Beach Wood Boutique Hotel & Resort

Email: reception@beachwoodhotel.co.za

Phone: +27 32 946 1585

Address: 49 Compensation Beach Rd, Ballito, 4420, South Africa